We at Lootsin want our customers to be totally satisfied with their purchase. If you find that for some reason you are unsatisfied with a purchased item, we will happily accept the return of an unworn item within 7 business days of receiving the item. In order for Lootsin to refund your purchase please note that items should be in their original condition, including tags and we do not refund the courier cost.
Lootsin, Customers will be held responsible for shipping and handling charges to return the item. If the package does not reach us safely we will not be able to complete the refund, we recommend you make use of Aramex to ensure the item is returned within 7 days.
If the pick up option has been chosen and the garments have not been collected after 6 months we will resell the items without giving a refund.
HOW TO RETURN FOR A REFUND:
Please send us an email at firstname.lastname@example.org to inform us of the refund. Then send the tagged, unworn item along with your NAME, EMAIL and ORDER NUMBER to the address below. Without this information, we may not be able to refund you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and ask you to provide banking details in order to refund your order. We will also notify you of the approval or rejection of your refund. You will be refunded in-store credit within 14 business days of the return of the item, minus original shipping charges.
If you are shipping an item over R1000, you should consider using a traceable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Each garment we send out is initially quality controlled, however, in the slight case that you have received a product with a manufacturing fault, we will gladly replace it or refund the cost (in-store credit) as long as it has been returned within 7 days of purchase. Anything extending beyond this time frame will be up to our discretion. Please note that wear and tear in the course of normal use are not considered a manufacturing fault.
14 Pinetree Cres
Contact to be added for the courier: 0722921729
Please email any questions to email@example.com if you have any uncertainties before making a purchase.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.